Help & FAQ for agencies

In most cases confirmation is immediate and the voucher is issued by email within minutes. If the booking appears as “In Process”, we are validating final availability with the receptive tour operator at the destination. This process may take between 24 and 48 business hours.

Check the “Operator Locator” field on the voucher and ask the hotel to search by that code rather than by the passenger's name. Confirm the search uses the booking holder's exact name as shown on the voucher. If the issue persists, contact RUMBO LIBRE immediately through the contact channels available on the website. Do not instruct the passenger to leave the hotel without prior coordination.

Cancellations are governed by Clause 7 of the applicable Terms and Conditions. Penalties vary according to the notice period provided in writing and the destination. Certain destinations — particularly Patagonia and Amazonas during peak season — may apply stricter conditions, which are stated expressly in the quotation.

Refund timelines are determined on a case-by-case basis according to the applicable cancellation condition and the payment method used. RUMBO LIBRE will inform the agency of the specific timeline at the time of processing the cancellation.

These are rates with special conditions that do not allow refunds or modifications once the booking is confirmed, regardless of the notice period. This condition is stated expressly in the quotation and must be communicated by the agency to its client prior to confirmation.

Rates include the taxes indicated in each quotation. Some destinations may apply local tourism fees charged directly at the property; these are detailed in the service description at the time of quoting.

It is the agency's responsibility to ensure that each passenger holds the required documentation: a valid passport, the visas corresponding to the destination and nationality, and notarized parental authorizations for minors. RUMBO LIBRE assumes no liability for entry denials arising from incomplete or invalid documentation. For minors traveling to Brazil, the Estatuto da Criança e do Adolescente (Lei 8.069/1990) applies.

This depends on the type of service and the provider. For accommodation, changes are generally possible with sufficient notice. For private excursions and transfers, a name change may require cancelling the original booking and issuing a new one at the current rate. All modification requests must be submitted at least 72 business hours before the service begins.

Yes. In addition to the ready-made circuits available on the platform — ready to quote and operate immediately — RUMBO LIBRE designs tailor-made itineraries based on the specific requirements of the agency and its clients. Please enquire about availability and conditions through the contact channels available on the website.