The hotel is located on Panamericana Norte, ruta 5, in Castro on Chiloe Island. It has six floors and 169 Standard rooms (singles and doubles). Rooms feature a bathroom with bathtub, hair dryer, mini-bar, safe, cable TV and heating, with WiFi access. The property provides a swimming pool, gym, restaurant and bar, 58 indoor and 26 outdoor parking spaces, laundry service and four meeting rooms.